Tailio

Terms of Use

Effective date: May 13, 2026  ·  Last updated: May 13, 2026

These Terms of Use (the "Terms") form a binding agreement between Tailio ("Tailio", "we", "us", "our"), a sole proprietorship operated by Pranav Shirole and based in Ontario, Canada, and the person or business who creates a Tailio account or otherwise uses the Service ("you", "Subscriber", or "Customer").

By creating an account, clicking "I agree", or using the Service, you accept these Terms. If you do not agree, do not use the Service. If you are accepting on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

Arbitration / class-action notice (Ontario and other common-law provinces). Section 17 contains a limitation of liability. Section 19 sets the governing law and venue. Quebec consumers and other consumers who benefit from mandatory protections retain the rights granted by applicable consumer-protection legislation; see section 20.

1. The Service

"Service" means the Tailio web application at tailio.ca, including scheduling, client and pet management, visit reporting, invoicing, the Canadian tax engine, communications (in-app, email, and SMS), AI-assisted content, integrations, and any related documentation and updates.

2. Eligibility & accounts

  • You must be at least eighteen (18) years old and able to form a binding contract to use the Service.
  • You must provide accurate, current, and complete information when you sign up and keep it up to date.
  • You are responsible for the activity that occurs under your account and for keeping credentials confidential. Notify us immediately at contact@tailio.ca of any unauthorized use.
  • You are responsible for the activity of users you invite to your organization (owners, admins, managers, and staff) and for ensuring they comply with these Terms.

3. Subscription, fees & taxes

  • Plan. The Service is offered as a single subscription plan at the prices published on tailio.ca (currently $79 CAD per month, or $708 CAD per year billed annually, equivalent to $59 CAD per month). Plan inclusions — including unlimited SMS sent from your dedicated business number — are described on the pricing page and are subject to fair-use rules in section 6.
  • Billing. Fees are charged in advance to your payment method on file through Stripe Payments Canada Ltd. on a recurring monthly or annual cycle until you cancel.
  • Auto-renewal. Subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal.
  • Taxes. Posted prices are exclusive of GST/HST and provincial sales taxes, which are added at checkout based on the billing address you provide.
  • Price changes. We may change fees on at least thirty (30) days' advance notice. New prices take effect at your next renewal. If you do not accept a price change, you may cancel before the effective date.
  • Refunds. Except as required by applicable consumer-protection law, fees are non-refundable and we do not provide refunds or credits for partial months, unused features, or downgrade.
  • Late payment. If a charge fails, we may suspend access until payment is current. We will notify you before suspension and give you a reasonable opportunity to cure.

4. Free trial

Where a free trial is offered, the Service is provided without charge for the period stated at sign-up. At the end of the trial, your account converts to a paid subscription using the payment method on file unless you cancel first. We may modify or terminate free trials at any time without notice.

5. Customer Data

  • Definition. "Customer Data" means all data, text, files, photographs, and other content that you, your team, or your End Clients upload to or generate within the Service.
  • Ownership. As between you and Tailio, you own Customer Data. We claim no ownership over it.
  • Licence to Tailio. You grant Tailio a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process Customer Data solely as necessary to provide, secure, and improve the Service, to comply with law, and to enforce these Terms.
  • End Clients. You are responsible for the lawful basis on which you collect and upload information about End Clients and their pets, including obtaining any consents required under PIPEDA, Law 25, CASL, or equivalent legislation, and for responding to End-Client requests to access, correct, or delete that information.
  • Backups. We perform routine backups for our own operational purposes. You are responsible for maintaining your own export of Customer Data; see section 14 on data export.

6. Acceptable use

You agree not to, and not to permit any user to:

  • use the Service to send spam, unlawful, harassing, infringing, defamatory, obscene, or misleading content;
  • send commercial electronic messages in violation of CASL or any equivalent foreign law;
  • send SMS in violation of Canadian carrier rules, the CRTC's Unsolicited Telecommunications Rules, or the terms of our SMS provider (including A2P 10DLC and short-code policies);
  • upload viruses, malware, or any code intended to disrupt, damage, or limit the functioning of the Service;
  • attempt to gain unauthorized access to the Service, other accounts, or our infrastructure;
  • reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent that this restriction is prohibited by law;
  • scrape, crawl, or use automated means to access the Service except through the documented API and within published rate limits;
  • resell, sublicense, or white-label the Service without our prior written consent;
  • use the Service to develop a competing product or to benchmark for competitive purposes without our prior written consent;
  • upload Personal Information of an End Client without a lawful basis;
  • use AI-generated content from the Service in a manner that misleads recipients as to its origin, or in a consequential decision-making context that requires professional advice (veterinary, legal, financial, medical).

Fair use of SMS. "Unlimited SMS" means messages sent in good-faith customer communications for your pet-care business. We may impose reasonable rate-limits, require A2P 10DLC registration, or contact you if usage materially exceeds typical patterns or appears to violate carrier rules.

7. AI features

The Service uses third-party large-language models to generate optional text such as report-card narratives, invoice notes, and marketing copy. AI outputs are produced from your inputs at the moment of the request.

  • No professional advice. AI outputs are not veterinary, medical, legal, accounting, or other professional advice. You must review every AI-generated output before sending it to a client.
  • Accuracy. AI outputs may contain errors or omissions. You remain solely responsible for what you publish or send.
  • Training. We have contracted with our AI providers to not train their foundation models on your inputs or outputs. We may, however, log prompts and responses for abuse-detection, debugging, and quality purposes for a limited period.

8. Third-party services & sub-processors

The Service relies on third-party providers — including Stripe (payments), Twilio (SMS), Cloudflare R2 (file storage), OpenAI and Mistral (AI), Resend (email), Railway (hosting), and Sentry (error monitoring). A current list is published at tailio.ca/legal/subprocessors. Your use of third-party features is also governed by the terms and privacy policies of those providers.

If you connect an optional third-party integration (such as Google Calendar or QuickBooks Online), you authorize Tailio to exchange data with that integration on your behalf within the scope you have granted.

9. Stripe Connect & payment processing

Subscribers who accept payments from End Clients through the Service use Stripe Connect under Stripe's Connected Account Agreement. Stripe — not Tailio — is the merchant of record for End-Client charges, holds settled funds, and is responsible for KYC, anti-money-laundering, and chargeback handling. Tailio charges a transparent platform fee on payment volume as disclosed in your billing settings.

10. SMS & dedicated business phone number

On your first paid invoice, we provision a Canadian SMS-capable phone number for your organization through Twilio. The number is licensed to you for the duration of your subscription, is subject to Canadian carrier rules including A2P 10DLC registration, and is released back to Twilio's pool on account termination. We do not guarantee that you can keep or port a specific number after termination.

11. Tax engine & CRA compliance

The Service applies GST, HST, PST, and QST rates based on the province you configure and produces invoices intended to meet CRA documentation requirements. You remain responsible for your business's tax registration, the accuracy of GST/HST numbers you enter, the tax treatment of each service, the filing and remittance of taxes collected, and consultation with your own accountant. Tailio's tax engine is provided as a convenience and is not tax advice.

12. Intellectual property

The Service, including all software, design, documentation, and the Tailio name and logo, is owned by Tailio and is protected by Canadian and international intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal pet-care business operations during the subscription term.

Feedback. If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback without restriction or obligation to you.

13. Confidentiality

Each party will protect the other's non-public business information disclosed in connection with the Service using at least the same care it uses to protect its own confidential information of similar importance, and not less than a reasonable standard of care. Confidential information may be used only to perform under these Terms and disclosed only to personnel with a need to know who are bound by confidentiality obligations. Customer Data is treated as your Confidential Information.

14. Term, suspension, termination & data export

  • Term. These Terms apply from account creation until terminated.
  • Cancellation by you. You can cancel at any time from your billing settings. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid except where required by law.
  • Suspension or termination by us. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that endangers our infrastructure or other customers, or otherwise as permitted by law. Except for breaches that cannot reasonably be cured or pose an imminent risk of harm, we will give notice and a reasonable opportunity to cure.
  • Data export. For ninety (90) days following termination, you may request an export of your Customer Data in a standard format. After 90 days, we may delete Customer Data, subject to legal retention obligations.
  • Survival. Sections 5 (Customer Data), 12 (IP), 13 (Confidentiality), 15 (Disclaimer), 17 (Limitation of Liability), 18 (Indemnification), 19 (Governing law), and 20 (Quebec rights), and any other provisions that by their nature should survive, will survive termination.

15. Warranty disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted operation. We do not warrant that the Service will be error-free, secure against every form of attack, or that any defect will be corrected.

16. Service availability

We use commercially reasonable efforts to keep the Service available. The Service may, however, be unavailable during maintenance windows, scheduled upgrades, or events beyond our reasonable control, and may be modified or deprecated from time to time. We will give reasonable advance notice of material changes that adversely affect your use of the Service.

17. Limitation of liability

To the maximum extent permitted by law:

  • Neither party will be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill, even if advised of the possibility of such damages.
  • Each party's total aggregate liability arising out of or relating to the Service and these Terms is limited to the fees you actually paid to Tailio for the Service in the twelve (12) months preceding the event giving rise to the claim.

These limitations apply regardless of the form of action, whether in contract, tort (including negligence), statute, or otherwise, and survive termination. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, bodily injury, or any liability that cannot lawfully be excluded.

18. Indemnification

You agree to defend, indemnify, and hold harmless Tailio and its operators from and against any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from (a) your Customer Data; (b) your use of the Service in violation of these Terms or applicable law; (c) your violation of CASL, PIPEDA, Law 25, or consumer-protection legislation in your communications with End Clients; or (d) your infringement of the rights of any third party.

19. Governing law & venue

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, for the resolution of any dispute arising out of or relating to these Terms or the Service, subject to any mandatory consumer-protection rules in your province of residence.

20. Quebec residents and other consumers

If you are a consumer resident in Quebec, nothing in these Terms limits, restricts, or waives any right that cannot be limited, restricted, or waived under the Consumer Protection Act (Quebec), the Civil Code of Québec, the Charter of the French Language, or Law 25. In particular:

  • any clause that conflicts with a non-derogable right under Quebec law is unenforceable against you to that extent;
  • warranty disclaimers and liability limitations do not apply to the extent prohibited by the Quebec Consumer Protection Act;
  • a French-language version of these Terms is available on request and will be made available in-product as part of our Bill 96 compliance roll-out.

Similar carve-outs apply to consumers in other Canadian provinces to the extent that local consumer-protection legislation grants non-derogable rights.

21. Modifications to these Terms

We may update these Terms from time to time. If we make a material change that adversely affects you, we will notify Subscribers by email and post a notice in the Service at least thirty (30) days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept the change, you may cancel before it takes effect.

22. Notices

Notices to Tailio must be sent to contact@tailio.ca. Notices to you will be sent to the email address associated with your account or posted in the Service. Notices are deemed received on the day of delivery.

23. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets, on written notice to you.

24. General

  • Entire agreement. These Terms, together with our Privacy Policy and any order form or written agreement signed by Tailio, constitute the entire agreement between you and Tailio and supersede all prior agreements and understandings regarding the Service.
  • Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be reformed to the minimum extent necessary.
  • No waiver. A party's failure to enforce a provision is not a waiver of its right to do so later.
  • No third-party beneficiaries. There are no third-party beneficiaries to these Terms.
  • Independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between the parties.
  • Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet or telecommunications failures, or third-party service outages.
  • Language. The parties have requested that these Terms be drafted in English. Les parties ont convenu que les présentes conditions soient rédigées en anglais, sans préjudice du droit du consommateur québécois de recevoir une version française sur demande.

25. Contact

Questions about these Terms can be sent to contact@tailio.ca.